Free delivery within Riyadh
Terms and Conditions

By choosing to accept the terms and conditions you are agreeing to the following:

Use of The Website
  • Purchase of items is for personal use, not for resale.
  • It’s prohibited to hack other users’ accounts or any part of the website.
  • You have to submit accurate and valid information about your personal data, address, contact information, and shipment details.
Ownership and copyrights:
  • The owner of the website has all the right to use this brand name, products, logos, pictures and the whole website features.
  • All the trademarks and copyrights are used under appropriate licenses.
  • It is not allowed to use this information for personal or business benefits and utilization.
  • It is prohibited to use the products for reselling and business benefits.
  • ERA reserves the right to modify, delete or add any content, feature, or any matter relating to its brand as it sees fit at any point of time.
Privacy Policy

Welcome to ERA’s Website. We’ve set our privacy policy to make your experience with us both secure and confident.

We at ERA highly appreciate our clients, therefore, we gather and manage your personal data to deliver to you the targeted experience you deserve.

What is the type of data that we collect?

The date we collect is only what you enter and agree on allowing us to access when creating an account or completing your purchase.

Who is the controller of your data?

The data we collect about you is controlled by ERA.

What do we do with your personal data?

Your personal data will not be given or shared with any third party except for the shipping company and the bank to complete your transaction.

If we were requested by a regulatory or government authority investigating any suspicious activity to provide your personal information, we will be entitled to do so.

Your rights:

You have the right to withdraw your consent to data processing and delete your account at anytime. We will not save any data and we will get rid of your information in the right way.

Cookies:

We use cookies, including third party cookies to better understand your taste and preferences. This will help us personalize your shopping experience accordingly and improve the quality of our website.

Types of cookies used:

Used in connection with customer login:

Secure_customer_sig

storefront_digest

Used in connection with shopping cart:

Cart

Cart_sig

Cart_ts

Checkout_token

Secret

Secure_customer_sig

Storefront_digest

Connection with navigation through a storefront:

_secure_session_id

Used in connection with shopping cart:

_orig_referrer

Used in connection with access to admin:

_ab

Used in connection with browsing through site.

_Brochure_session

Tracks landing pages:

_landing_page

_orig_referrer

Analytics

_s

_shopify_fs

_shopify_s

_shopify_sa_t

_shopify_uniq

Shopify_y

_y

Ab_test_3190590030

Cart_sig

Ki_r

Ki_r

Ki_t

Used in connection with browsing through site:

_Brochure_session

Reporting & Analysis

Alexa Metrics

Bugsnag

Chartbeat

Crazy Egg

Fullstory

Google Analytics

Hotjar

KissInsights

LinkedIn Analytics

New Relic

Optimizely

Advertising

Bing Ads

Drift

Facebook Custom Audiences

Google Doubleclick

Hubspot

Intercom

Marketo

Snapchat

SourceKnowledge

Social Media & Content

Disqus

Facebook Connect

Gravatar

Pinterest

Twitter

Wistia

Returns and Exchanges

Items purchased can’t be returned or refunded. Should you need to exchange your purchase, you have 14 days from receiving your order to arrange your exchange.

All items must be returned new.Returns that do not meet our policy will not be accepted and sent back to the customer.

Please take care trying on items as all products must be exchanged in new and unused condition with all ERA tags still attached.

Shipping Rates

Delivery Duration in Riyadh: 3 working days

Free Delivery in Riyadh.

Please note this can take longer during high seasons and sale periods.

We work closely with our shipping companies for international orders.

Delivery

Your items will be delivered to the address provided by you.

Please be aware that if you have supplied us with an incorrect address, you agree that we not be held responsible for failure to deliver the item.

Any changes in delivery address must be notified to us at least 24 hours  in advance of delivery in writing by emailing info@eraksa.com or by telephoning +966 50 087 5333.We will not be held responsible for any incorrect deliveries resulting from your failure to notify.

Eligibility To Purchase

In order to make purchases on the site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated.

Furthermore, you agree that we may use personal information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

Package Insurance

All your purchases are insured against theft and accidental damage while in transit from ERA to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered.

You will own the goods on and from the later of the point in time when: we receive payment in full, or we deliver the goods to you.

ERA  insures each purchase during the time it is in transit until it is delivered to your specified delivery address. The goods are your responsibility from the time we deliver them to the address you gave us.

If delivery is delayed by any event outside of our control, we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this, we will not be liable for delays caused by the event.

Orders

All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.

If you have registered your email address and placed your order, we will attempt to notify you by email or whats app within 48 hours of the product being available.Please be aware that on occasion certain products that are in particularly high demand will sell out during this period.

Acceptance Of Your Order

Once you have made your choice and your order has been placed, you will receive a message acknowledging the details of your order. The message  is NOT an acceptance of your order, just a confirmation that we have received it.

Unless you cancel your order, acceptance of your order and completion of the contract between you and ERA will be completed when we message you to confirm the goods have been dispatched.

We reserve the right not to accept your order in the event, for example,that shipping restrictions apply to a particular item, that the item ordered is out of stock.

Sale Price & Adjustment Policy

We are unable to offer price adjustment on items originally purchased in a sale or on any special promotion items that are temporarily reduced in price. Once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further marked-down.

Customer Care

We're on hand to assist with:

  1. Size and fit advice
  2. Detailed product information
  3. Delivery questions
  4. Exchange and return queries
  5. Placing orders
  6. Collaborations
  7. Email: info@eraksa.com
  8. Whats app us on: +966 50 087 5333
Use of Items:

We are not responsible for any direct, indirect, incidental, special consequential damage that arises from using and/or misusing ERA items.

Stay on top of your game,

ERA